Retail Banking
Delivering flexible and successful training solutions for the retail banking. With a nationwide delivery capability of experienced retail banking trainers and training project managers we deliver successful programmes for our customers.
Our teams are not only conversant in bespoke banking systems, but the cultures, environments and processes that are unique to both front and back of counter. We work closely with our banking clients to discuss their training requirements and objectives, and develop a training solution that will complement their deployment plans.
With the benefit of our professional trainers we can confidently provide a highly scalable and flexible delivery capability to match project requirements and timescales.
Our Training Project Managers are familiar with the necessities of modern banking and the requirements to work with deployments often occurring out of hours to ensure banks are open as usual the next day.
Our teams possess the soft skills vital to supporting these change programmes, managing the hearts and minds of staff, whilst being acutely aware of not disrupting customer service and branch efficiency.
Our trainers are often taken as employees of the bank due to the knowledge, experience, and sheer professionalism in the manner they conduct themselves whilst either at branches or at Head Offices.
Our teams are conversant in the following banking and generic systems, and have the aptitude to swiftly up skill and apply this unique experience to other systems as required:
- Automated Teller Machines
- Chip & Pin devices
- Counter desktop peripheral
- Electronic Document Capture Device
- MS Office
- SAP
- SharePoint
- Teller Assist Units
For more information about our training services please call us on 0800 072 9844 or email us.